Terms of use

1. Who we are

RenovateConnect is a matching platform operated from Limpopo, South Africa. Contact: info@renovateconnect.co.za. We first see if we can carry out the work ourselves (in-house). If we cannot, we introduce you to a company that can. When we match you to an outside company, we are not a party to the contract between you and that company. When we quote to do the work in-house, the contract for that work is between you and RenovateConnect.

2. The matching service

Customers request a quotation through the website. We review the brief and location. We first see if we can do the work in-house. If we cannot, we phone professionals who appear suitable for the trade and area and report back to the customer with that option. The customer decides whom to appoint.

When the customer appoints an outside company, the contract for the work — including price, programme, workmanship, health and safety, and payment — is between the customer and that company. When the customer accepts an in-house quotation from RenovateConnect, the contract for that work is between the customer and RenovateConnect.

Professionals do not need a workspace or a public listing on this website. Matching depends on which companies we can reach by phone. We do not guarantee that a match, a quotation, or an accepted job will be available for every request.

3. Using the website

By using this site you agree to these terms and to our privacy notice. You must be able to form a contract under South African law. You must provide information that is accurate so far as you know. You may not use the site to spam, scrape, impersonate others, upload unlawful content, or interfere with the service. We may refuse, suspend or remove access or content where needed to protect users or to comply with the law.

4. Customer quotation requests

A quotation request is an enquiry, not a booking and not by itself an offer to contract with RenovateConnect. Submitting a request does not appoint a builder and does not create a construction contract. If we later send you an in-house quotation and you accept it in writing, that is an offer by RenovateConnect to do the work. You authorise us to use the details you submit — including name, contact details, location, project description and any photographs you send — for an in-house quote first, and to share them with companies we shortlist if we cannot take the job ourselves.

Forms on this site are submitted to us electronically. Until outbound email is connected, your device may open a mail message addressed to info@renovateconnect.co.za so you can complete the send. You should keep a copy of anything important you submit. We are not responsible if a message is not sent from your device.

5. Professionals

Professionals do not need a public listing or a workspace on this site. You may leave a name, trade, area and phone number so we can call you with jobs we cannot take in-house. There is no fee to be on that call list while we get started.

You must keep the contact details you give us accurate. We may stop calling a business that is misleading, abusive or unlawful. Being on our call list is not a guarantee of workmanship, insurance, licensing or statutory compliance.

6. Quotations, work and disputes

A quotation from an outside company is an offer by that company, not by RenovateConnect. An in-house quotation is an offer by RenovateConnect to carry out the work. We do not guarantee that an outside company will accept a job, complete it to a standard, meet a programme, or honour a price. Customers must satisfy themselves before appointing anyone, including by checking references, insurance and any statutory requirements that apply to the work (for example electrical or structural compliance).

Disputes about workmanship, payment, delays, defects or safety that arise from work done by an outside company are between the customer and that company. Disputes that arise from work we carry out in-house are between the customer and RenovateConnect. RenovateConnect may, at its discretion, help with introductions or information we hold on matched jobs, but we are not an adjudicator and we are not obliged to mediate those jobs.

7. Intellectual property

The RenovateConnect name, wordmark, layout and original content on this website belong to us or our licensors. You may not copy the platform for a competing service. You retain rights in material you submit (such as project photos) and you grant us a licence to use that material to operate the matching service, including sharing it with shortlisted companies and, where you agree, publishing completed work as a case study.

8. Liability

To the extent allowed by South African consumer law, RenovateConnect is not liable for loss arising from a customer–company relationship on a matched job, from information submitted by users, from the quality of building work done by an outside company, or from temporary unavailability of the site. Where we carry out work in-house, our liability for that work is as the contractor named in that quotation or agreement. Nothing in these terms limits liability that cannot legally be limited, including for fraud or for death or personal injury caused by negligence where the law so requires.

9. Changes and governing law

We may update these terms by publishing a new version on this page. Continued use of the site after a change is posted constitutes acceptance of the updated terms. These terms are governed by the law of the Republic of South Africa. The courts of South Africa have jurisdiction, without limiting any consumer rights that cannot be waived.

10. Contact

Questions about these terms: info@renovateconnect.co.za.